Job Summary
An e-learning company is filling a position for a Telecommute Customer Support Manager.
Core Responsibilities Include:
- Build and develop a team of motivated Support representatives
- Help lay the framework for the Support organization
- Map customer feedback and success to influence future product development
Applicants must meet the following qualifications:
- 3+ years experience successfully leading and building teams
- 5+ years of customer support or technical support experience
- An expert in engaging stakeholders and leveraging feedback
- Excellent project management skills
- Familiar with contact center best practices and systems
- Familiar with tools such as Salesforce and Zendesk, as well as other CRMs, ACDs, etc.
