Telecommute Emergency Roadside Assistance Truck Repair Coordinator

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jun 11, 2021

This job expires in: 21 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

An automotive company has an open position for a Telecommute Emergency Roadside Assistance Truck Repair Coordinator.

Candidates will be responsible for the following:

  • Receiving in-bound phone calls from customers and diagnosing their mechanical issue
  • Enter data into the company's AS400 database
  • Making outbound phone calls to dispatch appropriate service to customer

Qualifications for this position include:

  • 2 years of prior customer service experience required
  • 1 year of hands on vehicle repair experience or 3 years of contact center professional experience required
  • High school diploma or equivalent required
  • Must be able to work in an active and fast-paced environment and remain accurate and calm
  • Must have ability to multi-task on the phone and on a computer at the same time
  • New hire associates must participate in a 7-week paid training program

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