Job Summary
We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team.
An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you'll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.
We work 100% remotely, each team member from their own home. Our employees work full-time salaried positions (25-30k a year) with a complete benefits package (health/dental insurance, 401K, PTO days).
Responsibilities:
-Answering phones and emails, providing support on a wide range of topics
-Act as a trusted advisor to new and prospective customers
-Review customer requirements to provide the most optimal solution for their organization
Troubleshoot technical issues and communicate back to the customer
-Stay up-to-date by reading technical articles and receiving training for new features
Please ensure you can work one of the below full-time shifts before applying:
10AM-6PM US EST
12PM-8PM US EST
2PM-10PM US EST
All shifts are full-time, Monday-Friday, and because we work remotely, we are hiring US residents from all time zones. The above eight-hour shift would be your usual schedule but more time may be required depending on daily circumstances.
Requirements:
-0-3 years of Customer Success/Support experience (SaaS experience preferred)
-Analytical mindset with ability to quickly recognize patterns
-Able to master new software and systems effortlessly and quickly
-Superb writing and communication skills: accurate, focused, and detailed
-Excellent at multitasking and highly productive
-Strong interpersonal skills
Preferred:
-Salesforce experience
-Familiarity with web development languages (HTML, CSS, Javascript, etc.)
-Technical writing and/or copywriting skills at an advanced level
Please submit your CV with a cover letter including the following:
-An explanation of why you are an ideal candidate including any relevant technical skills
-Your preferred shift (or let us know if you could cover any)
Send this email to: cs-hr@scheduleonce.com
