Telecommute Field Service Specialist

Job ID: Available for Members

Location: Alabama

Compensation: To Be Discussed

Posted: Wednesday, March 28, 2018

Job Category: Information Technology, Sales

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A global healthcare and research firm has a current position open for a Telecommute Field Service Specialist.

Individual must be able to fulfill the following responsibilities:

  • Provide technical Level I and II phone and on-site support to maintain product performance or resolve customer complaints
  • Plan and prioritize customer visits and activities to do in each account
  • Coordinate order; delivery and billing of products and/or services in assigned accounts

Qualifications for this position include:

  • 25% travel
  • Associates Degree or equivalent experience required
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment
  • 2 years of experience interfacing with customers
  • Ability to make decisions on parts utilization within pre-approved budget range for the role
  • Ability to make critical contributions to the effectiveness of the assigned system, providing accurate documentation of customer complaints and the resolution