Job Summary
A restaurant company needs applicants for an opening for a Telecommute Guest Support Representative in New York City.
Core Responsibilities Include:
- Updating guest data via social media, review sites and the guest experience platform
- Encouraging social media and review site engagement by monitoring channels and interacting with guests
- Acting as main point of contact for guest hospitality
Qualifications for this position include:
- 1+ year of professional customer support experience in food and hospitality and/or lifestyle brand
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Knowledge of social media channels such as Facebook, Twitter and Instagram
- Ability to participate and complete mandatory training
- Experience working with CRM platforms such as Desk and SalesForce Service Cloud