Job Summary
A technology platform company is in need of a Telecommute Gym Management Software Customer Success Agent.
Individual must be able to fulfill the following responsibilities:
- Provide amazing service to customers via email, phone, and screen share
- Lean on your expert product knowledge to help customers learn how to leverage our suite of products
- Expand, improve, and maintain our knowledge base of customer help documents
Must meet the following requirements for consideration:
- 1-4 years of experience in a customer service or support like role
- Excellent written and verbal communication skills
- Strong critical thinking skills
- Strong attention to detail and ability to multitask
- Experience with Zendesk (or other related ticketing systems)
