Job Summary
A healthcare company is seeking a Telecommute Health Care Concierge Associate in Pittsburgh.
Core Responsibilities Include:
- Answering and investigating incoming inquiries from Health Plan members
- Providing exemplary customer service by being proactive and responsive
- Remaining current on all departmental policies, procedures, plan benefit designs, and modifications
Qualifications for this position include:
- Minimum of 2 years of customer service and/or call center experience
- Proficient in typing
- Proficient writing skills
- Ability to make independent decisions
- Complex analytical skills necessary to evaluate customer inquiries
- Demonstrates good organizational skills
