Job Summary

A software company has an open position for a Telecommute Identity Access Management Customer Success Manager.

Core Responsibilities of this position include:

• Partnering with the customer to establish a strategic roadmap for product deployment, upgrade and potential expansion
• Proactively managing customer satisfaction and supporting the renewals process to minimize customer attrition
• Promoting opportunities for two-way communication between the customer and various groups.

Position Requirements Include:

• Ability to travel in-country and internationally (25%-50% of the time)
• 10+ years of relevant experience
• Proven experience in managing project implementations
• Proven ability to collaborate and build strong relationships with customers especially at the C-level