Telecommute Inbound Contact Representative

Job is Expired

Location: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 29, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A health insurance company is searching for a person to fill their position for a Telecommute Inbound Contact Representative.

Core Responsibilities of this position include:

  • Handling 40-50 inbound calls daily from members in a fast-paced inbound call center environment
  • Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
  • Escalating unresolved and pending customer grievances

Qualifications Include:

  • Minimum 2 years of customer service experience
  • Demonstrated experience with providing strong customer service and attention to details while listening on calls
  • Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
  • Prior experience effectively communicating with customers verbally and listening to their needs

COMPLETE JOB DESCRIPTION

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