Telecommute IT Support Analyst in Jacksonville

Location: Florida

Compensation: Hourly

Staff Reviewed: Fri, Sep 04, 2020

This job expires in 4 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A full-service staffing and recruitment firm is in need of a Telecommute IT Support Analyst in Jacksonville.

Core Responsibilities of this position include:

  • Support the Office 365 team with day-to-day focus on end user support and administrative activities
  • Supporting end users with technical questions, best practices, and training for the Office 365 platform
  • Gathering requirements and documenting new or changing business solutions

Skills and Requirements Include:

  • 1-3 years’ relevant IT experience
  • Knowledge of application development lifecycle including specification, documentation, and quality assurance
  • Ability to establish and maintain rapport with a variety of clients and internal staff
  • Solid understanding of SharePoint permissions
  • Solid understanding of cloud vs on-premises concepts
  • Advanced Knowledge of: SharePoint 2013 SharePoint Online Microsoft Teams Office 365 Groups Technical Troubleshooting Technical Service Management Service Now or other ticketing systems