Telecommute Member Support Specialist

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Wed, May 26, 2021

This job expires in: 9 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A legal services company has a current position open for a Telecommute Member Support Specialist.

Core Responsibilities of this position include:

  • Handling a user's issues directly and resolve escalated customer complaints
  • Creating and iterating document support processes, policies, and standards
  • Setting clear goals and driving ongoing improvements to team operations and product utilization

Skills and Requirements Include:

  • Experience explaining how to reach key goals using software with end users
  • A track record for creative problem solving for customers and end users
  • Experience with tools: Zendesk, G-Suite, ClickUp
  • Excellent communication skills via phone, chat and email
  • Analytical and process-oriented mindset

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