Job Summary
A customer service outsourcing company is filling a position for a Telecommute Non Licensed Life and Health Service Delivery Consultant in Dallas.
Individual must be able to fulfill the following responsibilities:
- Assist customers with a wide variety of questions via information accessed through the computer
- Review employee accounts and answer questions based upon established policies and procedures
- Deal with all types of customers with a high degree of tact, diplomacy and professionalism
Position Requirements Include:
- High School diploma or equivalency
- 1 year customer service related experience in financial services and/or health care industry
- Ability to multi-task (talk and type at the same time) and use multiple applications
- Excellent interpersonal, verbal, written and listening communication skills
- Proficient use of the Microsoft Suite, Windows applications and Lotus Notes
- Flexibility to work specified shift and extended hours as necessary
