Telecommute Outcome Assurance Representative

Job is Expired

Location: West Virginia

Compensation: Hourly

Staff Reviewed: Thu, Oct 28, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A global healthcare company is in need of a Telecommute Outcome Assurance Representative.

Candidates will be responsible for the following:

  • Providing feedback to management on identified issues and assist with resolution of any items or trends that negatively impact patient-client experience
  • Maintaining individual and departmental goals including: Call Quality, Average Call Handle Time, Service Level, Average Speed of Answer, Abandonment rate, etc
  • Working with patients, centers and workers compensation insurance carriers to refer to correct referral source via phone, mail and e-mail

Qualifications for this position include:

  • High School graduate or GED
  • Demonstrate flexibility to meet the needs of external and internal customers in regard to: changes in work volume, planned changes, scheduling changes, client services support
  • 3+ years of experience in customer service
  • Ability to manage complex conversations in a professional manner
  • Skills in developing and maintaining effective relationships

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