Telecommute Patient Experience Agent in Chicago

Job ID: Available for Members

Location: Illinois

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 11, 2019

Job Category: Customer Service, Healthcare

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Day Shift, Evening Shift, Part Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A healthcare company is filling a position for a Telecommute Patient Experience Agent in Chicago.

Core Responsibilities of this position include:

  • Completing first-level customer support by solving our member’s issues easily and quickly
  • Responding to customer issues as they arise
  • Reviewing calls for quality assurance and customer feedback

Skills and Requirements Include:

  • Initial training at headquarters
  • 2-5 years of ascending experience talking with customers
  • Experience in a medical office, call center setting or with quality assurance
  • Advanced level computer skills in Microsoft Office
  • Some college courses completed