Job Summary
A healthcare company is filling a position for a Telecommute Patient Experience Agent in Chicago.
Core Responsibilities of this position include:
- Completing first-level customer support by solving our member’s issues easily and quickly
- Responding to customer issues as they arise
- Reviewing calls for quality assurance and customer feedback
Skills and Requirements Include:
- Initial training at headquarters
- 2-5 years of ascending experience talking with customers
- Experience in a medical office, call center setting or with quality assurance
- Advanced level computer skills in Microsoft Office
- Some college courses completed
