Telecommute Principal Technical Support Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 09, 2019

This job expires in 17 days

Job Category: Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud communications company is filling a position for a Telecommute Principal Technical Support Engineer.

Individual must be able to fulfill the following responsibilities:

  • Represent the needs of the Customer Support Team
  • Provide Design for Supportability input to the product team
  • Ensure the best customer experience through self-service tooling and diagnostic capabilities

Must meet the following requirements for consideration:

  • Travel required up to 5% of the time for regional training and trips to HQ
  • 2+ years on the front lines of a customer support organization
  • Web development experience (HTML, JavaScript)
  • Experience with HTTP/REST APIs, Network troubleshooting, and SSL/TLS certificates
  • Passion for sharing knowledge and experience with others through coaching and mentoring
  • Passion for measurement, metrics, and driving continuous improvement across the organization