Job Summary
A telecoms provider is searching for a person to fill their position for a Telecommute Product Support Engineer.
Core Responsibilities of this position include:
- Collaborating with customers, business teams, and development teams
- Building upon and applying our deep technical knowledge and skills across product suite
- Monitoring the network to handle any critical alerts in an efficient and timely manner
Must meet the following requirements for consideration:
- Strong customer-focus, interpersonal and communication skills
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions
- Continually looking to solve problems
- Understand issues and requirements well in order to provide solutions
- Outgoing and socially interactive
- A team player looking to assist at any moment and to take the initiative