Telecommute Product Support Specialist

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, May 12, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software technology company needs applicants for an opening for a Telecommute Product Support Specialist.

Core Responsibilities Include:

  • Understanding and gathering customer feedback trends to help our product team prioritize future projects
  • Updating and contributing to our internal knowledge banks and external help articles
  • Becoming a product expert and function as a first-level problem solver

Position Requirements Include:

  • A bachelor's degree
  • 0-2 years experience in a customer-facing role
  • Effective communication skills, particularly the ability to write clearly and concisely
  • Composure, patience, and empathy for interacting with users
  • The ability to multitask, prioritize responsibilities, and stay organized
  • Friendly, compassionate, and solution-oriented with both our users and the team

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