Job is Expired
Location: Connecticut, Delaware, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 26, 2015
Job Summary
An American multinational software corporation needs applicants for an opening for a Remote Product Support Specialist in the Eastern Time Zone.
Core Responsibilities of this position include:
- Acting as the first line of support to both our internal and external customers
- Browsing forums/tickets for new questions
- Tracking, answering and assigning support tickets on support websites
Qualifications for this position include:
- A passion for game engine technology (Unity, Unreal, etc) and Video Games on mobiles, PCs and consoles
- Experience working in game development, and knowledge of the game development process
- Experience managing large user bases, and interacting with customers
- Extensive understanding of the technologies behind modern video games from console to mobile
- Experience balancing workload by knowing when to work independently, and delegate to internal resources
