Telecommute Quality Assurance Specialist

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Jul 27, 2022
This job expires in: 17 days
Job Summary

A business solutions company has an open position for a Telecommute Quality Assurance Specialist.

Individual must be able to fulfill the following responsibilities:

  • Address agent evaluations with management team
  • Assist management in identifying training needs
  • Create weekly reports of all evaluations to provide consistent documentation of agent's call/ performance

Must meet the following requirements for consideration:

  • Proficient in Windows Operating System (Windows 10 preferred), Microsoft Word and Excel
  • Able to simultaneously manage many tasks and make quick decisions with a sense of urgency
  • Technology literate with conceptual understanding in PC computer software and hardware
  • Excellent written/verbal communication skills
  • Proven helpdesk support knowledge
  • Proven customer service skills
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