Job Summary
A business solutions company has an open position for a Telecommute Quality Assurance Specialist.
Individual must be able to fulfill the following responsibilities:
- Address agent evaluations with management team
- Assist management in identifying training needs
- Create weekly reports of all evaluations to provide consistent documentation of agent's call/ performance
Must meet the following requirements for consideration:
- Proficient in Windows Operating System (Windows 10 preferred), Microsoft Word and Excel
- Able to simultaneously manage many tasks and make quick decisions with a sense of urgency
- Technology literate with conceptual understanding in PC computer software and hardware
- Excellent written/verbal communication skills
- Proven helpdesk support knowledge
- Proven customer service skills
