Job Summary

An information technology is filling a position for a Telecommute Reporting and Speech Analytics Consultant.

Core Responsibilities Include:

• Investigating advanced customer issues, concerns and requests for enhancements
• Recommending contact center business or process improvements
• Analyzing data from contact center projects and reporting on performance

Required Skills:

• Experience applying reporting creation, database mapping and SPL programming skills to create deliverables
• Experience working on core contact center SLA’s and drivers
• Experience in building client and vendor relationships and understanding the Customer Experience objectives
• Intermediate Data Analytics experience
• Intermediate IT Business Process experience
• Advanced Requirements Gathering experience