Telecommute Reporting and Speech Analytics Consultant

Job ID: Available for Members

Location: Missouri

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 10, 2019

This job expires in 23 days

Job Category: Consulting

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A payments processing company is seeking a Telecommute Reporting and Speech Analytics Consultant.

Must be able to:

  • Develop and maintain strong working relationships with key stakeholders
  • Investigate advanced customer issues, concerns and requests for enhancements
  • Recommend contact center business or process improvements

Applicants must meet the following qualifications:

  • Experience applying reporting creation, database mapping and SPL programming skills
  • Articulates working knowledge of data modelling and consistently takes a practical and fact-based approach
  • Experience working on core contact center SLA’s and drivers
  • Experience in building client and vendor relationships and understanding the Customer Experience
  • Experience working on mid-size projects across functions
  • Experience providing individual expertise to supplement available tools for customer queries