Telecommute Retail Contact Center Fraud Prevention Supervisor

Job ID: Available for Members

Location: Nationwide

Compensation:

Staff Reviewed: Fri, Aug 28, 2020

This job expires in 5 days

Job Category: Customer Service, Investigations, Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Management

Job Summary

A computer, electronics, and mobile device company is seeking a Telecommute Retail Contact Center Fraud Prevention Supervisor.

Core Responsibilities of this position include:

  • Managing agents' performance
  • Achieving or exceeding productivity goals
  • Conducting regular 1:1s with employees

Qualifications Include:

  • BS degree
  • 1-3 years experience in a customer service and support environment
  • Knowledge of the Retail Contact Center and customer support model
  • Fraud prevention experience
  • Experience working in a B2C e-commerce environment
  • High-speed Internet service- 10 megabits download / 2 megabits upload