Telecommute Self Storage Senior Customer Service Manager in Los Angeles

Location: California

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 16, 2020

This job expires in 28 days

Job Category: Customer Service, Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A self-storage facility company has a current position open for a Telecommute Self Storage Senior Customer Service Manager in Los Angeles.

Must be able to:

  • Lead the Customer Service team
  • Create KPIs and a report package that tracks performance
  • Guide operational issues as they surface

Required Skills:

  • BA/BS degree
  • 4+ years in a management capacity with experience in remote management
  • 10+ Years of Customer Service Experience
  • Contact center management experience in a related or similar environment
  • Prior experience with CHAT / CHATBOT and OMIN Channel communication channels
  • Strong analytical skills and attention to detail