Job Summary
A global business services company needs applicants for an opening for a Telecommute Senior Business Service Customer Care Specialist.
Core Responsibilities Include:
- Demonstrating excellent negotiation skills to strive for win-win solutions
- Meeting or exceeding established productivity, schedule adherence, and quality standards
- Assisting Supervisors with work load balancing
Skills and Requirements Include:
- 4+ years customer service and/or contact center experience
- Excellent oral, written communication skills and active listening skills
- Exceptional time management, multi-tasking, decision making, and analytical skills
- Ability to work in a team-based environment and demonstrate initiative to work independently with minimal supervision
- Ability to work effectively in a fast-paced environment with a high volume of change
- Outstanding attention to detail and accuracy
