Job Summary
A healthcare company has an open position for a Telecommute Senior Genesys Architect.
Core Responsibilities Include:
- Developing new and/or enhancing existing application or system code as assigned or provided in technical specifications
- Performing day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, etc
- Supporting other team members, removing technical road blocks, and suggesting new technical solutions
Applicants must meet the following qualifications:
- 5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
- 5+ years of Configuration management tools
- Experience in developing Routing workflows using Composer / IRD
- Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
- Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
- Ability to architect routing design and development for new solutions that will be implemented for the customer