Telecommute Senior Genesys Routing Developer

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Saturday, March 10, 2018

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A healthcare company is filling a position for a Telecommute Senior Genesys Routing Developer .

Candidates will be responsible for the following:

  • Promoting cross training in support of Team members across Genesys applications
  • Updating existing strategies/workflows to meet new requirements
  • Supporting issues with routing in production and provide fixes as necessary

Applicants must meet the following qualifications:

  • 5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
  • 5+ years of experience with Configuration management tools
  • Experience in developing Routing workflows using Composer / IRD
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions
  • Experience in troubleshooting routing issues in production on call