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Telecommute Senior Genesys Routing Developer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sat, Mar 10, 2018
Job Category: Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A healthcare company is filling a position for a Telecommute Senior Genesys Routing Developer .

Candidates will be responsible for the following:

  • Promoting cross training in support of Team members across Genesys applications
  • Updating existing strategies/workflows to meet new requirements
  • Supporting issues with routing in production and provide fixes as necessary

Applicants must meet the following qualifications:

  • 5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
  • 5+ years of experience with Configuration management tools
  • Experience in developing Routing workflows using Composer / IRD
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions
  • Experience in troubleshooting routing issues in production on call

COMPLETE JOB DESCRIPTION

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