Job Summary

A home furnishings retailer has a current position open for a Telecommute Senior Specialized Service Manager.

Core Responsibilities Include:

• Developing, managing and coaching managers of specialized teams
• Identifying training gaps and partnering with support teams to improve performance
• Effectively responding to escalated customer service issues to ensure proper resolution

Qualifications Include:

• 5+ years of service management experience,
• Proven leadership track record and verifiable history of managing managers
• Proven experience leveraging technology to optimize customer operations and sales
• Deep knowledge and experience managing workforce planning, high volume recruiting, and training
• Very knowledgeable with utilizing and implementing technology to drive process improvement