Telecommute Senior Technical Account Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 30, 2018

Job Category: Account Management, Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

An information technology company is in need of a Telecommute Senior Technical Account Manager.

Individual must be able to fulfill the following responsibilities:

  • Managing and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
  • Meeting regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
  • Developing deep understanding of customer’s business and operational needs

Applicants must meet the following qualifications:

  • This role may require up to 25% travel, usually less
  • 7+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role
  • Knowledge of data communication concepts and technologies, specifically email and networking
  • Knowledge of Linux, SMTP, and MySQL
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange
  • Very strong customer service and excellent communications skills, both written and oral