Telecommute Senior Technical Support Engineer

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 07, 2019

This job expires in 22 days

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Day Shift, Flexible, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A technology company is filling a position for a Telecommute Senior Technical Support Engineer.

Must be able to:

  • Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and phone
  • Perform product tests and participate to internal QA and bug verification activities
  • Leverage product usage data to proactively engage Customers experiencing product issues

Required Skills:

  • Travel and expense coverage for company-related trips & events
  • Strong troubleshooting and excellent technical communication skills (in English)
  • Prior experience in customer-facing roles, and SQL or NoSQL technologies
  • Experience with at least one programming language, e.g. Java, C, Javascript
  • Network fundamentals (DHCP, DNS, HTTP)
  • Experience with ticketing systems (JIRA, Zendesk etc.)