Telecommute ServiceNow Operations Analyst

Job ID: Available for Members

Location: Eastern Time, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, West Virginia

Compensation: To Be Discussed

Posted: Monday, May 14, 2018

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing agency has an open position for a Telecommute ServiceNow Operations Analyst.

Candidates will be responsible for the following:

  • Ensuring smooth day-to-day operations of systems
  • Helping lead the design of a ServiceNow and ITSM system roadmap
  • Analyzing a wide-variety of situations and processes in a fast-paced environment

Applicants must meet the following qualifications:

  • 3 years of experience with ServiceNow administration and internal business systems analysis
  • Must have professional telecommuting experience
  • You can pull the levers, but you also understand why you are doing so and when to do so
  • Experience creating scripts to automate routine workflow tasks for customer support, incident, problem, change, and asset modules
  • Understanding of roles, permissions, business rules, and UI policies for ServiceNow
  • Advanced Microsoft Excel and data analysis experience