Job Summary
A consumer transaction technologies company is searching for a person to fill their position for a Telecommute Software Customer Account Manager.
Candidates will be responsible for the following:
- Understanding our customers’ goals and guide them through their initial onboarding experience
- Advocating for your customers to ensure issues are resolved in a timely manner
- Training customers to use the tools in our platform through web meetings, phone calls and demonstrations
Position Requirements Include:
- Clear and concise written communication skills allowing customers to clearly understand responses and their required actions
- Organizational skills to work successfully through each customer related issue from start to finish
- Ability to work with customers in a professional, patient, courteous, and helpful manner
- Knowledge of Excel, Google Drive and WordPress
- Strong history of providing a positive customer experience in a professional, patient, courteous, and helpful manner
