Telecommute Software Customer Experience Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 14, 2021

This job expires in: 7 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A software company has a current position open for a Telecommute Software Customer Experience Lead.

Core Responsibilities of this position include:

  • Maintaining complete knowledge of the Melon product
  • Supporting creators by offering troubleshooting advice and guides/tutorials
  • Triaging and tracking key issues

Required Skills:

  • Leadership experience in a customer support setting
  • Minimum 3 years employment experience in a customer facing role
  • Experience performing written customer support via a email, a ticketing system, and most preferably live chat
  • Demonstrated communication skills
  • Demonstrated ability to multitask and prioritize competing demands
  • Empathy for our users and desire to go above and beyond

COMPLETE JOB DESCRIPTION

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