Telecommute Software Customer Success Agent

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Posted: Wednesday, April 11, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An eCommerce solution provider is seeking a Telecommute Software Customer Success Agent.

Individual must be able to fulfill the following responsibilities:

  • Provide assistance to customers as a product expert
  • Resolve basic to complex support problems for customer inquiries
  • Report or escalate complex issues to supervisor

Applicants must meet the following qualifications:

  • Customer support experience dealing with issues, troubleshooting and problem resolution
  • Exceptional writing abilities to provide clear and empathetic customer support through email and live chat
  • Strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly