Job Summary
A software development company is seeking a Telecommute Software Customer Success Manager II.
Core Responsibilities of this position include:
- Partnering with our Onboard Team to ensure seamless kick offs
- Coaching customers to be product experts
- Taking on primary ownership and accountability for meeting and exceeding customer ARR retention
Position Requirements Include:
- 2+ years experience as a CSM and/or Account Manager
- Experience forging relationships with new customers and understand their objectives
- Impeccable time management and organization skills
- Ability to build a rapport through social channels, phone calls, email, and video conferencing
- Strong interpersonal, customer service, and communication skills
- Experience with Google Workspace Applications, Salesforce, etc