Telecommute Software Customer Support Specialist

Job is Expired
Location: Florida, Illinois, Michigan
Compensation: To Be Discussed
Staff Reviewed: Mon, Jul 19, 2021

Job Summary

An environmental, health, safety and sustainability software company needs applicants for an opening for a Telecommute Software Customer Support Specialist.

Core Responsibilities Include:

  • Providing prompt and courteous service to clients
  • Applying critical thinking and problem-solving skills to research, troubleshoot and guide customers
  • Studying the ins and outs of suite of products and services

Position Requirements Include:

  • 2+ years experience in a customer service or support role
  • Experience troubleshooting and resolving user side product and technical issues
  • Experience managing Tier 1 escalations and agent support
  • Strong communication skills, written and verbal
  • Strong and effective team player, quick learner, and self-motivated
  • Proven commitment to deliver outstanding customer service

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