Job Summary
An environmental, health, safety and sustainability software company needs applicants for an opening for a Telecommute Software Customer Support Specialist.
Core Responsibilities Include:
- Providing prompt and courteous service to clients
- Applying critical thinking and problem-solving skills to research, troubleshoot and guide customers
- Studying the ins and outs of suite of products and services
Position Requirements Include:
- 2+ years experience in a customer service or support role
- Experience troubleshooting and resolving user side product and technical issues
- Experience managing Tier 1 escalations and agent support
- Strong communication skills, written and verbal
- Strong and effective team player, quick learner, and self-motivated
- Proven commitment to deliver outstanding customer service