Job Summary
A software company has an open position for a Telecommute Software Customer Support Specialist in Evansville.
Core Responsibilities of this position include:
- Responding to customer queries in a timely and accurate way via email, chat, and phone
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
Qualifications for this position include:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Bachelors degree