Telecommute Software Membership Services Representative

Job ID: Available for Members

Location: Arizona, Colorado, Florida, Georgia, Indiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Wisconsin

Compensation: Hourly

Staff Reviewed: Thu, May 14, 2020

This job expires in 8 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Evening Shift, Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A software membership company has an open position for a Telecommute Software Membership Services Representative.

Core Responsibilities Include:

  • Troubleshooting and resolving member issues in an acceptable time frame via phone, email, and chat
  • Providing service to members seeking assistance with issues related to hardware
  • Following company guidelines while thinking quickly to offer solutions to meet the customer’s needs

Skills and Requirements Include:

  • Excellent written and oral communication skills
  • Strong problem solving skills and the ability to diagnose and solve problems in a fast-paced environment
  • Ability to remain calm, professional, and communicative while troubleshooting member concerns
  • Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues
  • Positive attitude and high energy performer
  • Demonstrated reliability and attendance