Job Summary

A company that provides technology-enabled eDiscovery services is searching for a person to fill their position for a Telecommute Solutions Support Analyst.

Core Responsibilities of this position include:

• Flushing out the roadmap and goals of the product
• Shaping the client services team
• Defining and building the best client support experience

Qualifications Include:

• Excellent customer service and troubleshooting skills
• 3+ years of eDiscovery experience
• Experience with legal technology platforms, eDiscovery best practices, and providing customers with standardized and customized deliverables
• Demonstrated talent for communication across many groups and personalities
• Ability to foster positive and professional relationships at all levels internally and externally
• Strong analytical and logical skills