Job Summary

A computer software company is filling a position for a Telecommute Support Specialist.

Core Responsibilities of this position include:

• Learn the applications we develop and sell in order to provide software application solutions to resolve customer business problems
• Identify and verify customer reported problems, troubleshoot, and resolve technical problems, or triage technical problems
• Qualify and direct service inquires to the Professional Services team for paid services or custom programming

Position Requirements Include:

• Bachelor’s degree
• 2-4 years of related experience and /or training
• Experience and degree in computers, business or related fields are required
• Technical degree is preferred but combination of education or strong technical experience may apply
• Strong customer service orientation and communication
• Analytical troubleshooting & complex problem-solving skills