Telecommute Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 17, 2021

This job expires in: 17 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A computer software company is filling a position for a Telecommute Support Specialist.

Core Responsibilities of this position include:

  • Learn the applications we develop and sell in order to provide software application solutions to resolve customer business problems
  • Identify and verify customer reported problems, troubleshoot, and resolve technical problems, or triage technical problems
  • Qualify and direct service inquires to the Professional Services team for paid services or custom programming

Position Requirements Include:

  • Bachelor’s degree
  • 2-4 years of related experience and /or training
  • Experience and degree in computers, business or related fields are required
  • Technical degree is preferred but combination of education or strong technical experience may apply
  • Strong customer service orientation and communication
  • Analytical troubleshooting & complex problem-solving skills

COMPLETE JOB DESCRIPTION

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