Telecommute Technical Account Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Aug 24, 2018

Job Category: Account Management, Information Technology

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Onsite Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A cybersecurity company is seeking a Telecommute Technical Account Manager.

Core Responsibilities Include:

  • Providing ongoing and proactive technical leadership and support to strategic customers
  • Managing and monitoring support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
  • Meeting regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items

Qualifications Include:

  • May require up to 25% travel
  • 4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
  • Knowledge of data communication concepts and technologies, specifically email and networking
  • Knowledge of Linux, SMTP, and MySQL
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange
  • Successful history of leading and directing technical staff through crisis situations