Telecommute Technical Support Agent

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 25, 2019

This job expires in 1 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A time tracking and productivity company is seeking a Telecommute Technical Support Agent.

Must be able to:

  • Maintain high-quality customer service and professionalism at all times
  • Deal directly with customers and employees who have technical problems
  • Communicate with our developers to resolve technical concerns

Required Skills:

  • Has extensive experience in technical support, particularly in troubleshooting SaaS software solutions
  • Has an affinity for helping customers and teaching them in a timely fashion
  • Has excellent written and spoken English
  • Is resourceful, detail-oriented, and can work with minimal supervision
  • Is fully equipped for remote work with an excellent internet connection, a headset