Telecommute Technical Support Engineer

Job ID: Available for Members

Location: East Coast

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 08, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A computer software company needs applicants for an opening for a Telecommute Technical Support Engineer.

Core Responsibilities Include:

  • Empowering superior and professional customer support to Imply customers with every interaction
  • Executing deep troubleshooting and drive resolution of customer issues
  • Diagnosing and isolating problems from anywhere within the technical stack

Skills and Requirements Include:

  • Bachelor's Degree in computer science or related field
  • A team player mentality
  • Be defined by your “Helper Gene”
  • Excellent written and verbal communication skills
  • Strong problem solving and troubleshooting fundamentals
  • Experience in analyzing system, network, and application log files and system performance metrics