Job Summary
An education company has an open position for a Telecommute Technical Support Specialist.
Must be able to:
- Participate in root cause analysis and communicate findings to customers
- Assist in monitoring class times as well as providing follow-up with professors
- Ability to train and coordinate new hire onboarding
Qualifications for this position include:
- 2 - 3 years experience working in a service-oriented, customer support, technical support or related field
- Organizational skills with exceptional attention to detail. Able to work quickly and accurately
- Familiarity with Apple and Microsoft Operating Systems
- Able to multi-task and see assignments through to completion
- Ability to work evening and weekend hours to support students at peak times
- Identify service improvement opportunities and automation proposals to improve service quality
