Telecommute Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: Send Rates or Salary

Posted: Wednesday, February 21, 2018

Job Category: Education, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Evening Shift, Flexible, Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An education company has an open position for a Telecommute Technical Support Specialist.

Must be able to:

  • Participate in root cause analysis and communicate findings to customers
  • Assist in monitoring class times as well as providing follow-up with professors
  • Ability to train and coordinate new hire onboarding

Qualifications for this position include:

  • 2 - 3 years experience working in a service-oriented, customer support, technical support or related field
  • Organizational skills with exceptional attention to detail. Able to work quickly and accurately
  • Familiarity with Apple and Microsoft Operating Systems
  • Able to multi-task and see assignments through to completion
  • Ability to work evening and weekend hours to support students at peak times
  • Identify service improvement opportunities and automation proposals to improve service quality