Job Summary
An ed-tech company is filling a position for a Telecommute Technical Support Specialist.
Candidates will be responsible for the following:
- Participating in root cause analysis and communicate findings to customers
- Assisting in monitoring class times as well as providing follow-up with professors
- Researching and analyzing web based technologies and services to keep current with emerging technologies
Position Requirements Include:
- 2 to 3 years experience working in a service-oriented, customer support, technical support or related field
- Organizational skills with exceptional attention to detail
- Familiarity with Apple and Microsoft Operating Systems
- Able to multi-task and see assignments through to completion
- Ability to work evening and weekend hours to support students at peak times
