Telecommute Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 02, 2019

This job expires in 13 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An education software and technology company has a current position open for a Telecommute Technical Support Specialist.

Core Responsibilities Include:

  • Participating in root cause analysis and communicating findings to customers
  • Corresponding with departments and teams to promptly resolve student and faculty issues
  • Troubleshooting technical issues and coordinating solutions with technical team

Skills and Requirements Include:

  • Able to work weekdays and weekends (7:00am - 2:00pm EST): 15-20 hours per week, up to 25
  • Internet: Min upload speed > 5 Mbps and download speed >10 Mbps, ping less than 100 ms
  • 2 – 3 years experience working in a service-oriented or related field
  • Familiar with Apple and Microsoft Operating Systems