Job Summary

A software development and staffing company has a current position open for a Telecommute Technical Support Supervisor.

Must be able to:

• Manage the recruitment, training and development of the technical support team
• Manage performance and growth plans of team members
• Effectively service client management escalations in line with accepted best practices and processes

Qualifications Include:

• Summer, holiday, and volunteering outings
• 2+ year experience leading a remote team
• Demonstrated ability to lead a team in a highly demanding, fast-paced environment
• Effective communicator with the ability to manage and implement change
• Exceptional organizational, time management and multi-tasking skills
• Demonstrated expertise in improving and managing technical support processes and methodologies