Telecommute Technical Support Voice Engineer

Job is Expired
Location: Arizona
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 07, 2018

Job Summary

A financial services company is filling a position for a Telecommute Technical Support Voice Engineer.

Candidates will be responsible for the following:

  • Working support tickets for end users with connectivity and performance issues
  • Ensuring the delivery of services at a user level is kept on track
  • Acting as a point of escalation for service delivery issues

Must meet the following requirements for consideration:

  • Some travel may be required
  • Knowledge of external Telecom and Broadband providers and how to connect remote users
  • Must have current experience with GBT hardware and remote access support
  • Highly experienced in broadband and telephone company ordering, billing and escalation processes
  • Ability to track multiple issues and incident trends to know when to escalate to our account representatives
  • Extensive list of skills and requirements located on company web page

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