Job Summary

A marketing company is filling a position for a Telecommute Technology Entry Level Customer Experience Manager.

Core Responsibilities of this position include:

• Monitoring and promptly respond to customer communications across multiple sources chat, email and zoom
• Coordinating the resolution of open issues and implement value added solutions
• Developing and updating supporting materials and documentation to empower self service for our various platform solutions

Qualifications Include:

• Bachelors degree or equivalent work experience and education
• 2+ years experience in a fast paced tech company working directly with customers online
• Technical aptitude to learn and use multiple technologies and the skills to communicate comfortably to those in technical roles
• Engaging phone and video presence
• Proficient with CRM, reporting, and presentation tools