Telecommute Telecommunications Customer Service Representative in Albany

Location: New York

Compensation: Hourly

Staff Reviewed: Wed, Aug 26, 2020

This job expires in 0 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Temporary

Employer Type: Employer

Career Level: Experienced

Job Summary

A telecommunications company has an open position for a Telecommute Telecommunications Customer Service Representative in Albany.

Core Responsibilities of this position include:

  • Managing large amounts of outbound appointment setting calls
  • Identifying and assessing customers' needs to achieve satisfaction
  • Providing accurate, valid and complete information by using the right methods/tools

Position Requirements Include:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively