Telecommute Tier 2 Tech Support

Location: Nationwide, Contiguous
Compensation: To Be Discussed
Staff Reviewed: Wed, Jan 04, 2023
This job expires in: 0 days

Job Summary

An education company has an open position for a Telecommute Tier 2 Tech Support.

Individual must be able to fulfill the following responsibilities:

  • Collaborate closely with our Client Success, Engineering and Implementation teams
  • Monitor the support desk outside of regular business hours on a rotating schedule
  • Assist with time-sensitive technical issues and data investigations and resolve data import failures

Qualifications for this position include:

  • College degree
  • 3+ years of experience in a customer-focused position
  • 3+ years work experience in online technical support and problem solving
  • Strong background in online technical problem-solving and triage
  • Highly proficient in Google Suite, Microsoft Office, Salesforce, JIRA, and ticketing software
  • Comprehensive knowledge of Mac and PC-based applications, and working knowledge of Internet browser compatibility and SSO issues

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