Job Summary
An education company has an open position for a Telecommute Tier 2 Tech Support.
Individual must be able to fulfill the following responsibilities:
- Collaborate closely with our Client Success, Engineering and Implementation teams
- Monitor the support desk outside of regular business hours on a rotating schedule
- Assist with time-sensitive technical issues and data investigations and resolve data import failures
Qualifications for this position include:
- College degree
- 3+ years of experience in a customer-focused position
- 3+ years work experience in online technical support and problem solving
- Strong background in online technical problem-solving and triage
- Highly proficient in Google Suite, Microsoft Office, Salesforce, JIRA, and ticketing software
- Comprehensive knowledge of Mac and PC-based applications, and working knowledge of Internet browser compatibility and SSO issues
